Transifly collects and uses information needed to respond to freight, logistics, sourcing, warehousing, FBA prep and related service requests.
When you contact us through a website form, email, WhatsApp or other communication channel, we may collect your name, email address, phone number, WhatsApp number, company name, shipment details, cargo description, weight, volume, carton or pallet size, pickup address, delivery address, destination country, Incoterms, requested timeline and other information needed to prepare a quote or arrange a shipment.
We use this information to:
- Review your freight or logistics request
- Prepare shipping, DDP, sea freight, air freight, FBA prep, warehousing or sourcing quotes
- Communicate with you about pricing, routes, documents, cargo requirements and delivery options
- Coordinate with suppliers, warehouses, carriers, customs brokers, delivery agents and other service partners when required
- Check whether cargo can be accepted for transport
- Support order handling, shipment updates, billing, records and customer service
- Improve our website, forms and service process
We do not sell your personal information. We may share necessary shipment and contact details with logistics partners only when needed to prepare a quote, arrange pickup, book transport, handle customs, deliver goods or provide related services.
International shipping may require information to be processed across different countries or regions. By sending us a quote request, you understand that your information may be used by Transifly and relevant service partners for international logistics handling.
We keep business and shipment records for as long as needed for service, accounting, compliance, dispute handling and operational reference. We take reasonable steps to protect the information we receive, but no online transmission or storage method can be guaranteed as completely secure.
You may contact us to ask about the information you provided, request corrections or ask us to stop using your contact details for follow-up where applicable.
If you have any questions, please contact [email protected].